Family Farms Inc Privacy Policy

Privacy Policy

Family Farms Inc ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and mobile app. By accessing or using our services, you consent to the practices described in this policy.

Personal information we collect:

When you visit the Family Farms, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

When you use Family Farms Rewards App, we collect :

We collect the following personally identifiable information:
- Name: We collect your full name.
- Email: We collect your email address.
- Location: We collect your state, city, and ZIP code.
- Birth Date: We collect your birth date for age verification.
- Optional Fields: You may provide additional information such as your mobile number and address.

Data Collection Technology
We use various technology tools to automatically collect information, including:

- Cookies: Small text files that store information about your browsing history and interactions with our services.
- Tracking Pixels (Web Beacons): Snippets of code embedded on websites that collect data.
- Embedded Scripts: Code that runs on our website and app to collect information.

Data collected includes:

- IP address and time zone
- Browser type and language
- Computer or mobile device type and operating system
- Device identifiers (IMEI/UDID and MAC address)
- User settings
- Browsing history and activities conducted while using our services
- Websites visited before and after using our services

How We Use Your Information?

We use your personal information for the following purposes:

- To operate our website and deliver the services you request.
- To inform you about other products or offers available from Family Farms Inc.
- We do not sell, rent, or lease your information to third parties.

Security Measures

- Password Encryption: User passwords are encrypted on the backend and stored securely in our database.
- Guest Access: Guests can view ongoing offers but must sign up to avail offers at the store counter.
- Location Services: Our app displays store locations and offers a call option.
- Contact Us: Users can reach out via the contact form.
- Email Verification: We send an OTP to verify email addresses.

Jurisdiction-Specific Privacy Rights

Our processing of personal information is subject to the laws in the jurisdictions in which Family Farms operates. Privacy rights may vary depending on each consumer’s place of habitual residence.

How We Use Your Information
We use the information that we collect from or about consumers for various purposes:

Delivering the Services:
- Providing customer support and responding to requests for information.
- Managing and communicating with consumers about the Services.
- Monitoring and testing the Services to troubleshoot operational problems.

Administering the Offers:
- Creating and managing Accounts.
- Verifying eligibility for Accounts, offers, and similar services.

Analytics and Marketing:
- Combining and analyzing information collected through the Services to better understand consumers’ activities.
- Customizing the experience of the Services, such as delivering personalized offers based on past purchases.
- Performing website and mobile application analytics.
- Communicating with consumers via email, postal mail, telephone, or social media about relevant products or services.
- Creating de-identified information for improving the Services.

Research and Innovation:
- Using data analytics tools to understand how consumers interact with the Services.
- Conducting research and analysis to develop new features and content.

Improving Customer Service:
- Administering focus groups and surveys.
- Enhancing customer service based on consumer feedback.

Your rights:

U.S. state privacy laws provide consumers with certain rights regarding their personal information. Family Farms will honor these rights for all consumers who submit authenticated requests in compliance with these laws. The specific privacy rights available for consumers are:

1. Right to Request Access:
- You have the right to know and access the personal information that we process about you and to obtain a copy of that personal information.

2. Right to Request Deletion:
- You have the right to request the deletion of personal information provided by or obtained about you.

3. Right to Request Correction:
- You have the right to request that Family Farms correct inaccuracies in the personal information it holds about you.

4. Right to Opt-Out of Targeted Advertising:
- You have the right to opt out of Family Farms's targeted advertising using your personal information. (Targeted advertising is based on data collected about your activities over time and across other websites and services, used to infer or predict your interests or preferences.)


Account Settings and Data Deletion
Your Account settings allow you to access, correct, or modify certain personal information. You can deactivate and permanently delete your Account and all associated data by calling 1-551-580-9904 or contacting customer service. Additionally, you can stop all future information collection through a Family Farms App by uninstalling it. Adjusting permissions within your mobile device operating system or within the Family Farms App can also help you exercise certain preferences.

Information Security Measures
We use technical and organizational measures designed to protect your information against unauthorized access, use, and loss. However, we cannot guarantee the security of information transmitted over the Internet. You are responsible for maintaining the security of your Account credentials. If we suspect or detect any security breach related to your Account, we may suspend your use of the Services without notice.

If you believe your Account or the information you provided is no longer secure, please notify us immediately at 1-551-580-9904 or familyfarmsma@gmail.com.

Data Retention
We retains your personal information in identifiable form only as long as necessary for the lawful purpose for which it was collected or, if longer or shorter, to comply with the law, resolve disputes, and enforce legal agreements.

Law Enforcement Requests
We cooperates with law enforcement while respecting each consumer’s right to privacy. We respond to valid legal process issued in compliance with U.S. law.

Children’s Privacy
We do not knowingly collect personal information from children under age 18, as they are not allowed to use the Services. If you know that a person under age 18 has provided us with personal information without verifiable parental consent, please notify us immediately at familyfarmsma@gmail.com or by telephone at 1-551-580-9904.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you have any questions about this Consumer Privacy Policy, please contact us:

- Email: familyfarmsma@gmail.com
- Telephone: 1-551-580-9904
- U.S. Mail: 5 Amelia Way, Medway, MA 02053